arbol

──── | FAQs

English | Spanish

At arbol, we believe that technology and sustainability can go hand in hand. We strive to extend the lifespan of our clients' hardware and software, helping them optimize their technological resources and reducing the need to purchase new equipment. This not only lowers the environmental impact associated with technology production and disposal but also promotes more responsible practices.
Additionally, we offer guidance on how to properly and ecologically dispose of equipment, ensuring that electronic components are recycled appropriately. Part of our mission is to raise awareness among our clients about the environmental impact of their technological decisions, helping them make more sustainable choices. We are committed to providing solutions that are not only efficient but also environmentally friendly.

At arbol, we offer comprehensive IT technical support services, including remote assistance, consulting, and maintenance for companies, professionals, and individuals. We handle the resolution of software and hardware issues and provide guidance on the selection, acquisition, and responsible disposal of technology.

Yes, our remote support services are available to users worldwide. No matter your location, we can help resolve your tech issues.

At arbol, we provide support primarily in Spanish and English. However, thanks to our real-time translation tools, we can also assist in other languages through chats and video calls, ensuring that our clients receive the best possible service regardless of language barriers.

To book an appointment, simply go to the Remote IT Support section on our website and follow the steps. It’s important to describe the issue as clearly as possible and provide relevant details, such as the brand and model of your equipment or the software causing problems.

For technical inquiries or remote assistance appointments, you should provide clear details about the issue, including information such as the model of your device, the software causing the conflict, and any other details you think are important to facilitate diagnosis and solution.

If you don’t have an Internet connection, we can still help. We can use alternative tools like WhatsApp video calls, phone calls, or any other available communication option on your devices.

Our remote support allows you to resolve technical issues without an on-site visit. Through our consultation form, you can submit any inquiry or problem, and our technical team will assist you remotely, guiding you through the necessary steps to solve the issue.

At the moment, consultations via our form are free of charge. If we can provide a solution to help you, we will. However, if you require more complex technical assistance or a personalized appointment, we will provide a quote.

Yes, Remote IT Support appointments have a cost. The price will be visible when booking, and you can choose the option that best suits your needs.

At arbol, we take the security of your data very seriously. We use secure connections and encryption tools to protect your information during our support sessions. Additionally, our technicians are trained in security practices, and we adhere to strict privacy policies.

We will never ask for your passwords. If necessary, we will ask you to enter them yourself during the remote assistance. This ensures that your credentials remain completely secure.

If we can’t solve your technical problem, we will offer a full refund if you have paid for an appointment in advance. We will also work with you to find an alternative solution, as we have a network of colleagues and technicians worldwide.

We accept various payment methods, including credit cards, bank transfers, Mercado Pago, and PayPal, among others.

You can find more information about our services on our website or by contacting us via the form, email, or WhatsApp. We are available to answer any questions you may have.

The fastest way is to book an appointment through our website and send us a message via WhatsApp so that we can assign a technician to you as soon as possible.

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